how to file a complaint against a business

How to File a Complaint Against a Business: Consumer Advice

Do you want to know how to file a complaint against a business? If you feel like you’ve been wronged by a company, you can be compensated for it. Let’s go over the whole process, from seeking an amicable solution to voicing your dissatisfaction to the authorities.
  • Try speaking up directly to the company first. You may find them willing to improve your situation and make things right.
  • If that didn’t help, you can complain to the attorney general, your local consumer protection agency, or the Better Business Bureau.
  • Write a clear and detailed complaint with all the evidence you have of your problem happening.

Should You File a Consumer Complaint?

If you’re not pleased with an organization’s behavior, voice your opinion and let them know! To begin, get in touch with their customer support and try to come up with a workable solution. You can, however, file a consumer complaint with the attorney general’s office if you’re not happy with the suggested solution.

Attorneys general use their legal know-how to hold businesses accountable and protect consumers from harm. They can take action against unfair practices or help a company create an internal system of addressing consumer complaints.

Before You File Your Complaint

Now, we’ll teach you how to file a complaint against a business – your document should include the following information:

  • the name and address of the business; 
  • the details of your complaint;
  • transaction details and dates;
  • a description of previous encounters with the business;
  • contract details (if applicable);
  • any supporting documents or evidence. 
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Having these details, the authorities will investigate your claim and take the right action. In some cases, you may also need to file a small claims lawsuit. 


Small Claims Court can be a simple solution for people looking to recoup damages up to $25,000 from companies. Before taking this step in your situation, it’s wise to consult with an attorney who will help you decide if pursuing legal action or other alternatives are the best option.

How to File a Complaint Against a Business to Attorney General

Are you still wondering how to file a complaint against a business? All it takes is finding your state or county’s attorney general office, grabbing their complaint form (or downloading one online), and filing in person for an investigation. If what you’re complaining about is confirmed, the company may have to refund or compensate you.

How to File a Complaint Against a Business to Attorney General

Other Ways to File a Consumer Complaint

How to file a complaint against a business if you don’t want to contact the attorney general? Start by contacting the business directly and attempting to resolve the issue with them. If you’re unable to reach a resolution, you can submit your complaint to your local consumer protection agency or the Better Business Bureau.

The Better Business Bureau is a private non-profit organization that helps consumers in the United States, Canada and Mexico find trustworthy businesses. BBB representatives can intervene on behalf of buyers and work towards a positive resolution such as receiving a refund.

You can even dispute your purchase with your credit card provider if that’s how you paid for it. And if you paid by check or money order, you can submit a complaint to the Federal Trade Commission.

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What If You’ve Resolved Your Problem During the Complaint Process?

Now that you’ve learned how to file a complaint against a business, is there a way to withdraw it? Yes. Just notify the office in writing that you’ve already resolved your problem with the company, and include your name, address, telephone number, and the number assigned to your case.

If you’re unhappy with a complaint filing outcome, don’t worry – you can still rectify the situation. You’ll get written confirmation of the findings and have a chance to appeal.

Frequently Asked Questions

Frequently Asked Questions

What Is the Best Place to Complain About a Company?

Consumer protection offices and the Better Business Bureau (BBB) are the best institutions you can complain to. They want to hear from customers and stop the same problems from occurring again. Send them your story by mail or email, and wait for them to review it. If there’s a good prospect of success, they’ll let you know. They have your best interests in mind.

How Do You Make a Strong Complaint?

To make sure your complaint gets the attention it deserves, provide as much detail and evidence as possible. Make sure to include dates and times of when events occurred along with any relevant photos or receipts. Remember to remain courteous during interactions – politeness always goes a long way! Once submitted, keep all your communications with the company. You may need these documents if you decide on further legal action in the future.

What Are the Most Common Complaints?

Damaged products, not receiving your order, or late delivery are some of the most common complaints. Other issues people often run into are poor customer service, missing refunds or discounts, and being overcharged. Always describe your problem in as much detail as possible so that the customer service rep can understand what happened and act on your request appropriately.

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